Refunds and Returns Policy

Last Updated: November 3, 2023

Thank you for choosing Equip4Vets. We take pride in delivering high-quality products and strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Please read this policy carefully to understand your rights and options regarding refunds and returns.

1. Definitions

  • “You” and “Your” refer to the customer.
  • “We,” “Us,” “Our,” and “Equip4Vets” refer to Equip4Vets, located at Warandelaan 52, 57097CV Helmond, Netherlands, and represented by the email address info@equip4vets.com.
  • “Product” refers to the physical items you purchase from our website.

2. Eligibility

To be eligible for a return and refund:

You must initiate the return within 10 days from the date of purchase.

  • The product must be in the same condition as you received it and in its original (un-opened!) packaging.

3. Initiate a Return

To initiate a return:

  • Contact our customer support team at info@equip4vets.com with your order details and reason for the return.

4. Refunds

Upon receiving your return and inspecting the condition of the product, we will process your refund:

  • We will notify you once we’ve received and inspected your return.
  • If your return is approved, we will initiate a refund to your original payment method.

5. Shipping Costs

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.

6. Damaged or Defective Products

If you received a damaged or defective product:

  • Contact us immediately at info@equip4vets.com.
  • We will provide instructions on returning the item.

7. Exchanges

We do not currently offer exchanges. If you need a different product, please return the item for a refund and make a new purchase.

8. Contact Information

For any questions about our Refunds and Returns Policy, please contact our customer support:

Equip4Vets
Email: info@equip4vets.com
Address: Warandelaan 52, 57097CV Helmond, Netherlands


This policy outlines the process, conditions, and timeframes for product returns and refunds. It aims to be user-friendly, transparent, and fair for both customers and Equip4Vets.